Spotless SF provides residential cleaning services in San Francisco, California, including standard cleanings, deep cleans, and move-in/move-out cleans. All services are performed by vetted, insured cleaning professionals.
Service scope is based on the package selected at the time of booking. Any additional services requested on the day of the clean may incur additional charges and are subject to availability.
All bookings are confirmed upon receipt of your completed booking form and a valid payment method on file. A confirmation email or text will be sent to the contact information provided at the time of booking.
By providing a payment method, you authorize Spotless SF to charge the agreed service amount upon completion of the cleaning, and any applicable fees in accordance with our cancellation policy.
We understand plans change. Our cancellation policy is as follows:
To cancel or reschedule, please contact us as soon as possible at info@spotlesssf.com or via your booking confirmation link. Cancellation fees will be charged to the payment method on file.
It is your responsibility to ensure that our team has safe and timely access to your property at the scheduled time. This includes providing accurate entry instructions, access codes, or keys as needed.
If access cannot be obtained within 15 minutes of the scheduled start time and we have not been notified in advance, the appointment may be treated as a no-show and the full service price will be charged.
Payment is due upon completion of each cleaning service. Spotless SF accepts major credit and debit cards. A valid payment method must be on file prior to the start of any service.
Invoices will be sent electronically following the completion of service. Payments not received within 7 days of the invoice date may be subject to a late fee.
Spotless SF is fully insured. In the unlikely event of damage caused by our team during a cleaning, please notify us within 24 hours of your appointment with photos and a description of the damage.
Spotless SF is not responsible for damage resulting from pre-existing conditions, improperly secured items, fragile or irreplaceable items not disclosed prior to the clean, or items that were not in their normal position.
Our liability is limited to the cost of the cleaning service rendered.
For the safety of our team, please ensure pets are secured and any known hazards are disclosed prior to your appointment. Our team reserves the right to decline cleaning in conditions deemed unsafe or unsanitary beyond a reasonable standard.
All personal information collected during booking is used solely to provide and improve our services. We do not sell or share your information with third parties. Your contact details may be used to send appointment confirmations, reminders, and follow-up communications.
Spotless SF reserves the right to update these terms and conditions at any time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated terms.
Reach out and we'll be happy to clarify anything.